The State University Experience Essay Example for Free

The State University Experience EssayThere is a State University video and it seems cool. It offers a lot of majors and the educate is nearby the house. One clock he visited the school and has a tour with his parents. There is one tour guide that assist them to the whole University and it seems that he doesnt know what hes doing and they wasnt able to complete the tour. And when they go to the gigantic lecture hall the lights are off and the tour guide senst find the switch to turn the lights, so they just open the door so that the sunlight could come in. The admissions office sends a letter to his mummy and it seems that there is a problem because of the transcript of record is missing and they cant find it. So he asked his counselor if he sends the transcript and she told that she already send last week.Hes been accepted to the University and already sends a confirmation form. There are a lot of applications that same information that already passed and he is wondering wh y they need the same information. Its a waste of time. There is an orientation in the school and he met a heaps of friends and he already know who is his advisor and signed for the classes. After that all he left to do is pay his tuition allowance because if not, there pull up stakes be a problem because he will lose all of his signed classif he didnt pay the bill on time. He needs to go to the admissions office or to his college office to confirm and check the letter that was being sent to them long time ago because the form and the fee has been paid. It is his first day and it seems its stressful for his first day in that university. STATEMENT OF THE PROBLEMEms How should the State University admissions office improve their service surgical procedure in accepting enrollees and prevent errors in the system of applications? Abi How should the Admissions office of the State University improve their service process in accepting enrollees and to remove the waste of time that the n ode experiencing while in the process of filling the application forms?ANALYSIS OF THE CASEA customer waste of time and bad experience for the first time in a accompany is a big no to byplayes because this will lead to losses and a customer will shift to the other company that offers better service. In this case, a new student want to enroll in the university and to know about the facilities to better know about the school she/he chose, the tour guide doesnt know what shes doing and not familiar with the facilities inside the campus. Also, the admissions office has an application form that contains confusing information for the student which cannot well understand. They also missed some important paper and files about the student which are very important. Furthermore, the university doesnt access billing information faster and they excite lack of financial aid for the student to pay for their bills. As a University they must have a good and organize admissions office to put and detention the important papers in just one place and their process service must be well organized to prevent unnecessary things. pick COURSES OF ACTIONI. The State University should have an application software in computer having a Poka-Yoke device This will help to eliminate the waste in waiting, determination the information and to prevent from missing important papers. Poka-Yoke devices can give warnings if the file has not been saved yet by the admission or it can footstep errors that they made.II. The State University Administrators should use Process Management Activities.This Process Management will help the Admission Office to have a good service process where in the inputs they have in the enrollees will be sequenced mightily and they will have a success completion.III. State University can do BenchmarkingThis will equality the service they post from the other schools and this can improve the service performance of the State University administrators. This eliminates t ime and resources. It can also identify the performance gaps between the make-up and competitors.IV. The State University should use Value-creation process vis--vis with support processThis process will improve the Admission Office in giving services it will provide specific work steps to the employees in performing the services in the application of enrollees and handling them properly.V. State University should change their people in charge in the admission office.They should change the people in charge in the admission office to a well trained and responsible enough to handle files properly because the problem might be on the people in charge why files or application are being misplaced.RECOMMENDATIONOur root word recommends the min alternative which is the University shoulduse the Process Management Activity. The university must have enough equipments or materials for the important information of each student that are enrolled in the school and so that they will not experienc e hard time by finding from different rooms the important documents of a student. Control by subject matter of measuring the process if they met the expected output and the school must continuously improve the service they provide for the customers. To apply those techniques it should be repeatable and measureable. Meeting these cardinal conditions ensures that sufficient data can be collected to reveal useful information for evaluation and control, as well as learning that leads to continuous improvement.LEARNINGSThe group learned that service process management in an organization is important factor that the employee and the company must consider because each customer contributes and help the business grow and it affects the business on how to deliver value to its customer. But sometimes, we cannot avoid that the cause of the dissatisfaction of the customer because it is the employee itself. To have an effective process the errors must resolve chop-chop to prevent repetition so that the customer will prevent from dissatisfying about the service that the employee gives. To develop an efficient procedure the company must be organized and give high standards of performance because this serves as a guide or directions to do a quality standards which leads to efficiency and in satisfying customers.